Tuesday, April 16, 2013

{TIP TUESDAY #5} HOW TO SHOP SMART ON ETSY! - PART ONE

Selling on Etsy has been amazing for me, I recommend it to anyone who is looking for a creative outlet to sell through. During the 3 years I have been selling on there lots of things have changed to improve both the seller & the customer experience.

No matter how many improvements Etsy makes I still get lots of the same questions over and over again. Those questions have inspired a new series: HOW TO SHOP SMART ON ETSY, welcome to part one!



Sellers put LOTS of time & effort into making their shop customer friendly, you just have to know where to look. Before you purchase there are 3 things you should ALWAYS check! This will help with any confusion you might have about your purchase, what might be expected from you the customer and when it may arrive.

1.  CHECK THE POLICIES 
Each Etsy shop has to set up their polices for how they run their shop, each one is unique, and a lot of important info can be found there. You can check a seller's policies by going to their shop home page >>> on the left side of the page >>> under SHOP INFO you will see POLICIES


Inside of policies you will see listed a lot of the questions you might need answered payment info, shipping info, return policies ect. Before sending the Etsy seller a message, check the policies! Your question may be answered!

2. CHECK THE SHOP ANNOUNCEMENT
The shop announcement can be found on the top of the shop's home page. Under where the seller's name is listed will be a darker box that you can click in. Lots of sellers list their business hours, current turnaround times for orders {it is much easier to edit this section than to edit listings individually} AND sometimes... the seller will list any current coupons/specials going on.


3. CHECK THE ITEM'S DESCRIPTION 
Most questions you might think of can be answered by reading the item's description. Click on an item and read the whole description - make sure that you don't need to send any info to the seller before your order can be processed.

In the case of my thank you notes seen below... you can see that I need the color choices from the customer. But the arrow is pointed to the MOST IMPORTANT THING!


Under where it tells you the item ships from it will give you the ready to ship time frame. Now you know when you can expect your item to ship. And shows your shipping amount underneath.

THEN if you have any questions click the blue contact the shop owner button. Then if you come to the seller with a question you will know what you are talking about and they will be happy to help their very knowledgeable customer!

Those 3 things will help you be a better buyer on Etsy!


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